L’Expérience Utilisateur aujourd’hui et demain
on s’en parle maintenant

Workshop: Mapping service ecosystems

🗓 Le 28 février 2020 | 🎉 ouverture de la billetterie le mardi 28 janvier 2020

Want to take your stakeholder workshop facilitation skills to the next level? Learn the basics of service ecosystem mapping and how it applies to identifying and solving system-level problems. While the increased popularity of service blueprints and customer journey maps is an encouraging sign for the proliferation of service design into the mainstream experience design toolbox, the fact remains that by themselves, they arent always ideal methods when dealing with senior business stakeholders in the context of overall business discovery and strategy. The theory behind systems thinking and an approach to visualize the service ecosystem at a high level should be part of the toolkit of every design strategist.