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Visual Design For Immediacy Our everyday lives would have seemed like science fiction just a few years ago. Computers are everywhere, constantly connected, and have become an essential part of our world. However, the popularity of mobile devices with pocket-sized...

Boston’s journey to rethinking the public service experienceBoston's new website, and associated new designs, launched in 2016 and it marked a pivotal shift in working for the digital public experience. There was a new team on the org chart, a "Digital" Team. What did...

What can Design Ops do for you? You have probably seen the terms Design Ops and/or Research Ops float by in your social media queue. These teams make designing (and researching) at scale beautifully efficient and successful. In this engaging session Carol will step...